CustomerXPs wins TechCircle Fast Track 2012 award for top tech startups

TechCircle.in announced CustomerXPs as one of India’s top 20 tech startups to watch out for in 2012 from among hundreds of nominations. TechCircle’s expert jury was made up of successful entrepreneurs and investors......[Read More]

Bringing a Human Touch to Customer Experience Management

CustomerXPs focuses on trying to get an inference with partial information in real time, based on fuzzy logic, explained CEO Rivi Varghese, in a special briefing for IndiaTechOnline.“We help companies standardize and institutionalize their intelligence”, he explained. Banks all too often don’t look beyond transactions.....[Read More]

Where and how to find the money for your entrepreneurial dream

A less risky way to raise seed capital is to pool resources with a group of people who have shared interests and work together to escalate a business idea to at least a prototype. This is how the Bangalore-based CustomerXPs, a software product company, stockpiled its seed capital of Rs 2 crore.....[Read More]

Customer Acquisition – The art of attracting and retaining customers

Acquiring and retaining customers has become increasingly challenging as the average consumer today is more sophisticated, knowledgeable and connected.....[Read More]

CustomerXPs™ Calls for Human Connect in Banking

CustomerXPs™’ software is said to be capable of working across all customer touch points and it doesn’t require major changes to the existing systems landscape. It can interface with CRM, Core Banking System, Data Warehouse, Social Media apps.....[Read More]

Social media analytics myths busted

According to Rivi Varghese, chief executive officer-founder of Software Product firm CustomerXPs™, "At present companies are focusing merely on figuring out what customers are talking about them. “The game changer will be when the technology is used to understand the micro needs of the customer.....[Read More]

Merwin Fernandes Joins CustomerXPs™ As Strategic Advisor
Bangalore, India - 4 Dec, 2011

Merwin will mentor and guide CustomerXPs™' Sales and Marketing functions. He will provide strategic guidance to the CustomerXPs™ management team in their endeavor to aggressively take their products and solutions to banks around the world. Currently, CustomerXPs™' target markets include the Middle East, South East Asia and Japan.....[Read More]

CustomerXPs Earns Gartner’s 2012 "Cool Vendor" in Marketing
Bangalore, India- 14 June, 2012

Gartner selected CustomerXPs as a Cool Vendor in Marketing (Id: 1972917) helping Marketing and Customer Service organizations within banks to engage with customers in real-time......[Read More]

Complex Event Processing and BI

Today, BI as a solution falls short in two different areas. The short falls are as much a function of products designed in the space as is the relevance of the value that the BI paradigm promises. In the knowledge economy where activities are being driven through insights.....[Read More]

Bringing in the Human Element in CRM

CustomerXPs™ has introduced a new line of software products that incorporates human sciences like sociology and psychology into existing CRM systems to give an intelligent ‘human like’ experience to customers.....[Read More]

Things I cannot live with out..

He is your regular Mister Dexter. The right and left halves of Rivi Varghese's brain work in tandem to create smart software solutions. Inspired by Malcolm Gladwell's Blink, Varghese found CustomerXPs™ in 2006 to create intelligent solutions for Banks by connecting the dots between psychology and technology.....[Read More]

CustomerXPs™ 'RICE's with its banking solns

The company, which counts large enterprises like ICICI Bank among its customers, is now going for a global expansion by building an ecosystem of partners, who would provide it with the necessary market leverage to enable penetration. In an interaction with CIOL, its founder-CEO Rivi Varghese talks about its various offerings and business plans.....[Read More]

CustomerXPs™ a software with a human touch

I realised that banking customers wanted human touch as the transaction-oriented approach of banking software left a huge disconnect. I had also noticed through my personal experience that individual attention was lacking and that the bank did not bother to cater to my specific needs. This is how we came up with the idea for our venture.....[Read More]

Banking Socially

Rivi Varghese, Founder & CEO, CustomerXPs™ Software Pvt. Ltd., said, “Social media, in the context of banking, is much more than just marketing. For example, if a bank is able to glean that a customer is on vacation from social media, this information can be used as an input for fraud prevention by stopping transactions that appear suspicious, given .....[Read More]

Strong Adaptation of the Basics

By combining artificial intelligence, real-time perspectives and the traditional mechanism of running models on large databases and doing this in-memory, it’s possible to do things like real-time fraud analytics or qualify customers for a product and make the offer at the point of contact with the customer be it at an ATM or through Internet banking.....[Read More]

FINSIGHT Media features CustomerXPs™ in CRO journal's Innovation section

The company, CustomeXPs™, an acronym for customer eXPerience eXPerts, was started in 2006. Recently, the company got $4 million funding from JAFCO investment (Asia Pacific). ICICI Bank is using their products. Hari Misra of CRO talks to Rivi Varghese, co-founder and CEO of Bangalore-based CustomerXPs™ about these products.....[Read More]

Former Infoscions build a business around real time data analysis

Having built the banking automation software and deployed it globally, the group saw a yawning gap in the way bankers deal with their customers. To be precise, technology they had built was not actually helping leverage the relationship with their customers dramatically. From the user perspective, the technologies the banks were deploying had little or no impact.....[Read More]

CustomerXPs™ Software raises $4m

CustomerXPs™ Software, a technology product company, has raised its first round of funding to expand global sales, marketing and delivery teams and for research and development. The five-year-old firm has raised $4 million from a fund managed by Singapore-based JAFCO Investment (Asia Pacific), which has $730 million in funds under management.....[Read More]

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More and more IT managers are choosing to work in smaller firms in order to learn and grow in a better way. “A big picture focus, process understanding, adoption and refinement and networking are sufficient for one to successfully manage challenges in a bigger organization, while in a small organization, one needs to think and act like an entrepreneur and constantly be on the toes to look out for new opportunities in all the areas,” shares Tarun Gugnani, CustomerXPs™ Software.....[Read More]

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Wholesome customer focus, the XP way

Customer XPs™ has never hit the headlines as a software product firm, but as an Infosys break away group it has always fascinated the industry. The core of Customer XPs™ belongs to Infosys' Finacle product group. Founder Rivi Varghese is today a satisfied man, having achieved his dream of becoming a successful entrepreneur.....[Read More]

Mr. Rivi Varghese, Founder-CEO, CustomerXPs™ Software Pvt Ltd

Mr. Rivi Varghese, Founder-CEO, CustomerXPs™ Software Pvt Ltd, co-founded CustomerXPs™ after a long stint in the IT products industry.....[Read More]

Picking On Conversation

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CustomerXPs™ scouting for $5-7 M in VC funding | Venture Intelligence

Bangalore-based CustomerXPs™ Software is planning to raise $5-7 million in its first round of venture funding. The company, which plays in the Customer Experience Management (CEM) space which is complementary to CRM software products and helps in boosting overall productivity in customer engagement,....[Read More]

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