How to re-factor and cross-pollinate new information in real-time? How to mine information from customer conversations at various touch-points as it occurs?
How to understand situations, emotions and behaviour to adjust responses to the conversation as it unfolds? How to convert data into applicable intelligence that results in credible insights?
How to maximize every channel and the ability to participate before, during and after every interaction to influence the activity in real-time?
How to deliver maximum contextual impact on customer interactions? How to make front-end employees who are hard pressed for time get the right interpretations instantly?
How to leverage existing investments in back-end systems? How to collaborate with CRM, Data Mining and Core Banking systems seamlessly?